Frequently Asked Questions

1. General

Who is Royal Talens show

Royal Talens is a Dutch company that for more than 100 years now we have been developing high-quality brands and products that stimulate people to paint and draw. Some of the well known brands produced by Royal Talens include Rembrandt, Van Gogh, Cobra, Amsterdam, Ecoline, Talens and Bruynzeel. 

Are all the products listed on the web site available in stock? show

We try our best to keep our online catalogue up to date with stock availability as accurately as possible and mark those items that are out of stock accordingly. Should an item you select be temporarily out of stock, we will refund or credit you as soon as we are aware of the issue and before your order is dispatched.

2. Orders

Can my order be cancelled or modified? show

Once the order is processed and paid for the order can not be canclled.

If there is a problem with my order, what can I do? show

If you have a problem with your order such as receiving the wrong product, damage in transit etc, please contact us within 10 days of invoice date.

If my order is short delivered or appears damaged what should I do? show

You must either NOT sign for the goods or sign only for the number of cartons received and received damaged. Otherwise you are signing that the goods were received in good order and in full. This leaves very little we can do to recover the missing or damaged goods from the freight company.